SHIPPING,DELIVERY AND EXCHANGES
Change of mind after delivery is not applicable. However, we are happy to exchange items if there are any issues from our side. Exchanges will strictly be accepted within 48 hours from the instance of delivery or as specified in the description of product. Items must be in original condition and with original tags.
We are happy to provide refunds for faulty items and for the items not as described. However, we have the right to refuse refund if the items returned do not meet the refund criteria.
* P.N- We do not offer any refund for sale items
* We offer free delivery service within biratnagar for total shopping amount exceeding NRs. 500. Rs 30 shall be charged additionally for total shopping amount less than Rs. 500.
* Outside Biratnagar, for products that can be delivered by two wheeler, delivery charge of (Rs. 3 per Km (going) + Rs. 3 per Km (returning)) i.e Rs. 6 per km distance shall be charged which is based on fuel consumption required for delivery.
* However, Outside Biratnagar, for products that require three or four wheeler for delivery, (eg. Refrigerator, TV, Washing Machine etc.) delivery charge shall be pre-informed in a phone call or shall be as specified in the product description.
* Orders placed will be delivered within the working day. However in case of delay a pre-information in a phone call will be provided.
* A re-delivery fee is charged for the items returned to the sender due to the incorrect information provided by the customer.
* If you need your item on a specific date, we will try our best to help you get it on time if you let us know about it ahead.